Terms & Conditions

Welcome to Zumu Organic Shop. By using our website, placing an order, or purchasing our products, you agree to the following Terms & Conditions.

1. Orders

All orders placed through our website, phone, social media, or other available channels are subject to confirmation by Zumu Organic Shop.

We reserve the right to contact the customer to confirm order details before processing an order.

An order may be cancelled if the requested product is unavailable, product information or pricing contains an obvious error, delivery cannot reasonably be completed, or circumstances outside our control prevent fulfillment.

2. Product Information

We make reasonable efforts to provide accurate product names, descriptions, prices, photographs, ingredients, and other information.

However, product colour, packaging, appearance, size, and other minor details may vary from photographs or previous batches.

Customers should carefully read the product label, ingredients, instructions, warnings, and other available information before using any product.

3. Product Results

Our products are not guaranteed to provide a specific result for every customer.

Results may vary from person to person. Individual results can depend on factors including skin type, hair type, lifestyle, diet, frequency of use, personal sensitivity, and other individual circumstances.

Any statement, testimonial, review, photograph, or description of possible benefits should not be considered a guarantee of a particular result.

Zumu Organic Shop does not guarantee that a product will meet every customer’s individual expectations.

4. Customer Responsibility

Customers are responsible for providing correct name, phone number, delivery address, and other information required to complete an order.

Customers should use products only according to the instructions provided on the packaging or product information.

If a customer has an allergy, sensitivity, medical condition, is pregnant or breastfeeding, or has concerns about using a particular product, the customer should consult an appropriate healthcare professional before use.

5. Pricing & Payment

Product prices are displayed on our website or communicated through our official sales channels.

Prices may change from time to time. Any applicable delivery charge or other charge will be communicated to the customer before or during order confirmation.

Payment must be completed using the payment methods offered by Zumu Organic Shop.

6. Delivery

We use delivery services or delivery personnel to send products to customers.

Delivery times are estimates and may be affected by traffic, weather, holidays, courier delays, incorrect customer information, or other circumstances outside our reasonable control.

The customer is responsible for providing an accurate and accessible delivery address and phone number.

7. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

Zumu Organic Shop may cancel an order where necessary due to product availability, incorrect information, suspected fraudulent activity, or circumstances beyond our reasonable control.

8. Returns & Replacement

If you receive an incorrect, damaged, defective, or significantly different product, please contact us as soon as possible after delivery.

Where appropriate, we may offer a replacement, refund, or another reasonable solution after reviewing the matter.

For hygiene, safety, and product-quality reasons, opened or used personal-care products may generally not be eligible for return unless the product was incorrect, damaged, defective, or otherwise qualifies under applicable law.

Customers may be asked to provide photographs, order information, or other reasonable evidence to help us investigate a complaint.

9. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and relevant payment or delivery service.

Delivery charges or other non-refundable charges may not be refundable where permitted by applicable law.

10. Product Damage or Leakage

Customers should inspect the package upon delivery where reasonably possible.

If a product arrives damaged, leaking, broken, or otherwise compromised, please contact us promptly with the order details and photographs of the package/product.

We will review the matter and determine an appropriate solution.

11. Website Content

All text, photographs, graphics, logos, product information, and other content on our website are provided for general business and informational purposes.

You may not copy, reproduce, modify, publish, distribute, or commercially use our website content without our prior permission.

12. Website Availability

We make reasonable efforts to keep our website available and accurate. However, we do not guarantee that the website will always be available, error-free, uninterrupted, or free from technical problems.

We may temporarily suspend or modify website features for maintenance, security, updates, or other business reasons.

13. Limitation of Responsibility

To the extent permitted by applicable law, Zumu Organic Shop will not be responsible for indirect, incidental, or consequential loss arising from the use or inability to use our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any right, responsibility, or liability that cannot legally be excluded or limited under applicable law.

14. Complaints & Customer Support

We encourage customers to contact us directly first regarding any order, product, delivery, refund, or service-related issue so that we have a reasonable opportunity to review and resolve the matter.

Please provide your order number, phone number, and relevant details when contacting us.

Email: [email protected]
Email: [email protected]
Phone: +880-1717-116-952

15. Changes to These Terms

Zumu Organic Shop may update these Terms & Conditions from time to time.

The latest version will be published on this website. Continued use of the website or placement of an order after an update means that the updated terms will apply to future transactions.

16. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh.

Nothing in these Terms & Conditions is intended to remove or restrict any mandatory rights available to consumers under applicable law.

17. Contact Information

Zumu Organic Shop
House – 9, Road – 14, Sector 4, Uttara, Dhaka – 1230, Bangladesh

Website: zumuorganicshop.com
Email: [email protected]
Email: [email protected]
Phone: +880-1717-116-952

By placing an order with Zumu Organic Shop, you acknowledge that you have read and understood these Terms & Conditions.